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We deliver using two different services. The service being used to ship a customer's consignment is stated on the customer invoice, as well as the shipping email we send to notify customers that their order is being dispatched. This information is also available online for customers who choose to register with us when placing their order.
Orders for goods weighing up to 200Kg can be delivered on our next day UPS signed for and tracked service. Delivery is by 5.30pm the following working day (Monday – Friday). We prefer someone to be in attendance at the delivery address to sign for the goods. Customers can also state on their order notes that they would like the parcel to be left somewhere, for example, in a porch, or with a neighbour. Wherever possible UPS will endeavour to follow these instructions accurately. NOTE: Goods specified to be left at the delivery address without signature are left at the customer’s own risk.
Where no instructions have been given, and no one is available to take delivery, UPS will return the consignment to their local depot. Wherever possible the courier will attempt to leave a card notifying customers of their options. At this point customers can either call city link to request a second delivery attempt on a specific day, or notify the courier that they are coming to collect their order. NOTE: Only Stonecare4u can authorise UPS to leave a parcel without signature.
UPS will try to delivery your parcel three times before a redelivery charge will need to be paid in order for goods to be received. This charge is equal to the initial carriage. If UPS receive no call from a customer after two attempted deliveries they will return the goods to Pro Direct Tiling. Redelivery charges will then be charged at the original cost plus the cost of the return (usually the same again).
Nidd Transport deliver larger orders with vehicles fitted with "tail-lifts" to avoid manual unloading. Most of our materials are delivered on pallets and whenever possible will be placed in a convenient position such as a driveway etc. subject to reasonable access. When unloaded from the vehicle pallets can only be transported over areas of level hard-standing (e.g. concrete or tarmac) and not gravel or rubble.
Pallet deliveries will be attempted once on the day specified. Unsuccessful deliveries due to no one being at the delivery address to sign for the goods, can be re-delivered, but will be subject to a re-delivery charge.